Terms of Service

1. Acceptance of Terms

Welcome to MYTEBETO. By accessing or using our platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

MYTEBETO provides a meal benefits management platform that connects employers, employees, and restaurants in Zambia. These Terms govern your use of our website, mobile applications, and all related services (collectively, the "Service").

2. User Accounts and Registration

2.1 Account Types

MYTEBETO offers different account types:

• Employer Accounts: For companies managing employee meal budgets
• Employee Accounts: For individual employees accessing their meal benefits
• Restaurant Accounts: For food service providers partnering with MYTEBETO
• Admin Accounts: For MYTEBETO platform administrators

2.2 Account Creation

Employers and restaurants may create accounts directly. Employee accounts are created by their employers. You must provide accurate, complete, and current information during registration.

2.3 Account Security

MYTEBETO uses one-time password (OTP) verification sent to your registered phone number as the primary means of authenticating your account; we do not rely on a recoverable password for login. You are responsible for keeping your registered phone number and device secure and for notifying us immediately at [support contact] of any unauthorized use of your account or loss of access to your registered phone number, including SIM swaps. MYTEBETO cannot and will not be liable for any loss or damage arising from your failure to secure your registered phone number or device.

2.4 Employer and Restaurant Agreements

Employer Accounts are additionally governed by the MYTEBETO Employer Service Agreement, and Restaurant Accounts are additionally governed by the MYTEBETO Restaurant Merchant Agreement, each entered into separately at onboarding. Where a conflict exists between these Terms and an Employer Service Agreement or Restaurant Merchant Agreement on a matter specific to that account type (including fees, invoicing, and settlement), the account-specific agreement governs.

3. Service Description

3.1 Platform Purpose

MYTEBETO facilitates meal benefit management by enabling employers to allocate meal budgets to employees, employees to order meals from partner restaurants, and restaurants to receive and fulfill orders.

3.2 Budget Management

• Employers set and manage monthly meal budgets for their employees
• Budgets reset on the first day of each month
• Unused budgets do not roll over to the next month
• Budget adjustments can only be made by employers

3.3 Order Processing

• All orders are subject to restaurant acceptance
• Restaurants may decline orders due to capacity or availability
• Order confirmation requires OTP verification, whether the order is placed online or in person
• Your budget is deducted only once an order is confirmed by OTP, not at the time the order is placed

4. Financial Terms

4.1 Service Fees

Each order placed through MYTEBETO carries a service fee, currently set at 10% of the order value, which is deducted from your budget in addition to the order subtotal. The applicable rate for your account is shown at checkout before you confirm an order and is also stated in your Employer's onboarding terms.

Your monthly meal budget is funded by your Employer. Amounts held in your budget balance are not a deposit, do not earn interest, are not withdrawable as cash, and may only be used to pay for orders on the MYTEBETO platform. MYTEBETO is not a bank or deposit-taking institution.

4.2 Employer Payment Terms

• Employer invoices are generated monthly on the first day of each month, covering budget funding and platform fees for the prior billing period as set out in the Employer Service Agreement
• Payment is due within 30 days of the invoice date
• Overdue invoices may result in suspension of new employee orders until payment is received, as set out in the Employer Service Agreement
• All amounts are in Zambian Kwacha (ZMW)

4.3 Restaurant Settlements

Restaurants are paid for completed orders, net of MYTEBETO's commission, on the schedule and by the method set out in the Restaurant Merchant Agreement. As of the date above, scheduled settlements run on the 15th and 30th of each month, and eligible restaurants may additionally request an on-demand payout of their available balance. The commission rate is agreed with each Restaurant individually and defaults to 10% of order value.

5. User Responsibilities

5.1 Employer Responsibilities

• Maintain accurate employee information
• Ensure timely payment of invoices
• Manage employee budget allocations responsibly
• Notify MYTEBETO of employee status changes (terminations, leaves)

5.2 Employee Responsibilities

• Use meal budgets for intended purposes only
• Provide accurate information when placing orders
• Collect orders promptly when ready
• Report any issues or discrepancies immediately

5.3 Restaurant Responsibilities

• Maintain accurate menu information and pricing
• Process orders promptly and professionally
• Maintain food safety and quality standards
• Honor confirmed orders unless circumstances prevent fulfillment

6. Prohibited Activities

You agree not to:

• Use the Service for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or servers
• Share account credentials with unauthorized persons
• Use automated systems to access the Service without permission
• Submit false or misleading information
• Engage in fraudulent activities or budget misuse
• Harass, abuse, or harm other users

7. Intellectual Property

The Service and its original content, features, and functionality are owned by MYTEBETO and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written permission.

8. Cancellations and Refunds

8.1 Order Cancellations

• An order may be cancelled by the Employee free of charge while it remains in "pending" status
• Cancelled orders result in an immediate budget refund
• Once an order has been confirmed by the Restaurant, it may only be cancelled with the Restaurant's approval or where the Restaurant itself cancels for a valid reason (unavailability of an item, closure, or similar)
• This cancellation policy applies consistently regardless of whether the order was placed through the MYTEBETO website or app

8.2 Service Termination

Either party may terminate their account with 30 days' written notice. Upon termination, employers remain responsible for all outstanding invoices. Unused employee budgets are forfeited upon account closure.

9. Limitation of Liability

MYTEBETO acts as a platform connecting employers, employees, and restaurants. We are not responsible for:

• Food quality, safety, or preparation by restaurants
• Delays in order fulfillment
• Disputes between users
• Service interruptions or technical issues
• Loss of data or unauthorized access due to user negligence

To the maximum extent permitted by law, MYTEBETO shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

MYTEBETO facilitates the allocation of Employer-funded meal budgets and the settlement of amounts owed to Restaurants; it is not a bank, deposit-taking institution, or licensed payment service provider, and nothing in these Terms should be read as MYTEBETO holding or safeguarding funds on your behalf in that capacity.

10. Indemnification

You agree to indemnify and hold harmless MYTEBETO, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the Service or violation of these Terms.

11. Dispute Resolution

Any disputes arising from these Terms or use of the Service shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation if negotiation fails
3. Arbitration in Lusaka, Zambia, under Zambian law if mediation fails

12. Changes to Terms

MYTEBETO reserves the right to modify these Terms at any time. We will notify users of significant changes via email or platform notification. Continued use of the Service after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Zambia. Any legal action or proceeding shall be brought exclusively in the courts of Lusaka, Zambia.

14. Contact Information

For questions about these Terms, please contact us at:

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.